Engaging relationships to drive customer value
LBM provide a range of inbound and outbound communication services, allowing you to communicate with your customers using the channels that best suit your brand, your strategy and your customer’s preferences.
We are experts in the use of interactive and personalised communication using a range of multichannel technologies. Through our Intelligent Contact approach, we see every customer interaction as an opportunity to not only impart the best possible customer experience, but also provide a source of intelligence and rapport to optimise future performance and ROI.
Our Multichannel Contact services consist of Advisor Customer Contact, Automated Customer Contact and Self Service Customer Contact solutions, to engage your target audience and transform relationships from unknown prospects, through to engaged customers who are advocates of your brand.
|Multi-skilled customer advisors equipped to professionally handle inbound and outbound calls, web chat and email interactions.|
- Inbound Call Handling
- Outbound Call Handling
- Web Chat
- Email Handling
|We have automated solutions that trigger alerts and notifications, for example to confirm orders or send customer payment reminders. Similarly, to capture customer requests and route these through to the appropriate team.|
- Email Notification & Alerts
- SMS Notifications & Alerts
- Email Response Management
- SMS Response Management
- DTV Response Management
|Our expanding array of self service solutions offer you the potential to further streamline your operations and provide customers with alternative ways to engage with your brand, at a time and channel to suite their lifestyle.|
- Information Lines (IVR & Speech Recognition)
- Customer Service Portals
- eCommerce Solutions
Through our Consultative Approach we work closely with our clients to understand their objectives and strategies, then guide them through the decisions needed to deliver the best customer lifecycle solutions to meet and exceed their needs.