Management Information.

Understanding your campaign performance - quickly, in real-time.

Call centre campaigns are often complex.  You may have several running live at any time.

They're demanding to monitor - and often challenging to manage on-the-fly.

LBM Management Information offers a fast, cost-effective real-time reporting solution.  Using high impact visual dashboards, you'll see up-to-the minute data analysis and campaign results fed directly from the LBM data warehouse.

Custom dashboards.  At-a-glance summaries.  Powerful drill-downs.

Each custom campaign dashboard is configured using Business Objectives, Crystal Reports or Crystal Excelsis.  With secure online access, campaign results can be delivered via interactive PDF, Adobe Flash, Excel spreadsheet or a web portal directly linked to the LBM Business Objects system.  Detailed interrogation and analysis is just a few clicks away.  LBM Management Information lets you:

• Access statistics in real time
• See an at-a-glance traffic light status
• Review simple, visual representations and overviews
• Drill-down to granular detail and metrics

Intuitive and easy to use, the system quickly reveals the current drivers behind campaign performance.  Using real-time data we inform better campaign decisions.

Find out more about contact centre MI.  For an initial discussion, without obligation, call 0870 845 5005 or email salesenquiries@lbm.co.uk