O2

We are O2’s principal outsourcing provider and have had a key role in implementing retention strategies for O2’s pre-pay division, plus providing robust, cost-effective management of O2’s B2B and B2C prospect databases.

Since LBM began working with O2 in 2001, acquisition activity has grown annually and LBM is now a key partner in O2’s business development strategy.

Richard Hudson, Head of Telemarketing

“LBM is now a strategic partner, and as the O2 business model has continually evolved, LBM has been able to quickly fulfil the changing requirements. They are committed to delivering the best customer experience – a fundamental part of O2’s strategy. Critically for O2, LBM delivers the right quality and the right results at the right price.”

Download the O2 case study