Contact Centre Capability.
The UK's No.1* for Outsourced Outbound Telesales.
LBM is now the largest, most experienced call centre operation in the United Kingdom. No other company can match our scale and depth. No other team has a culture and ethos that consistently delivers results through persuasive, successful selling skills. Here are just some of the factors that set LBM apart...
10m+ calls per month. Integrated Data and Contact operations.
Sourcing data from one source and telesales from another creates a disconnect. If a campaign fails, the data provider typically blames the call centre - and vice versa.
LBM is the only fully integrated data, insight and contact company in the UK. The 10m+ calls we make every month enrich, update and validate the data LBM owns. Campaign management and reporting is all under one roof. We're the party accountable for delivering your ROI.
Operational scale. Client base.
LBM employees 2,000 employees across 7 sites. With an in-house, on site resource of up to 2,000 concurrent agent seats, we co-ordinate, manage and execute major outbound telesales campaigns for the UK's biggest brands. Our relationships include:
|
O2 |
Canon | ||||||
Compliance record.
FSA authorised and DMA accredited, LBM operates to the highest professional standards. We lead the industry in eliminating silent calls, suppressing opt-out contacts and responding swiftly and decisively to customer queries or complaints.
A consistent contact centre management team.
Since our launch in 1996, the average tenure of the contact centre management team is more than 5 years. This continuity has enabled the development of consistent, tested, highly robust contact centre systems - so essential to safeguard brand reputations when selling on the telephone. In an industry renowned for employee churn, LBM boasts an exceptional retention record.
Absolute sales and ROI focus.
LBM Contact is driven by results: delivering campaign ROI through exceptional sales performance. Brief LBM and we'll commit to specific campaign goals, within defined timeframes, at agreed, budgeted costs. Combined with quality data, insight, reporting and analysis, LBM's sales and ROI focus is second to none.
Persuasive, professionally trained call centre agents.
We believe LBM's training creates call centre agents in a class of their own. Our teams are intelligent, resourceful, empathetic and professional. Above all they are persuasive - winning hearts and minds to grow your market share.
*source: Precision Marketing Survey
Find out more about market-leading contact centre outsourcing with LBM. For an initial discussion, without obligation, call 0870 845 5005 or email salesenquiries@lbm.co.uk
