About LBM
Established in 1996, LBM designs and delivers complete customer lifecycle solutions for major UK and global B2C and B2B brands.
Our business has continually evolved since inception. From our early days with expertise firmly rooted in data services and contact centre sales capabilities, we’ve grown with our clients to realise our current position as the UK’s leading innovative provider of digital, data, customer intelligence, technology and multi-channel contact services across the entire customer lifecycle.
Now with almost 2,500 staff across 6 UK locations, we provide solutions for a long list of respected brands across many industry sectors, including telecoms, financial services, utilities, automotive and retail.
Strategic Objectives
Our business strategy is simple but effective and is embraced by all our employees through every level of our organisation.
- To provide Complete Customer Lifecycle Solutions, delivered through Intelligent Contact
- To Be the Best in our clients’ opinion; the “Go To” company for an added value service
- To do everything clients want, and more. We offer a fully managed service for our clients, continuously providing a fresh stream of ideas to improve performance.
A bold but clear strategy, it is this approach which sets us apart from our competitors and has enabled us to deliver every day for many prestigious global brands.