ABOUT LBM
LBM was founded in 1996, initially as a data business. Since then we have grown rapidly, to nearly 2,000 staff across 7 locations throughout the UK. In October 2004 LBM was acquired by ISIS, a private equity house.
Today we provide Intelligent Contact solutions. This means supplying Relevant Information (Data) and Intelligent Communication (telephone, SMS, e-mail, web-chat etc) to our clients. We are the only significant business in the UK which fully combines Data, Insight and Communication; our offering is therefore uniquely powerful, offering the very best customer experience and return on investment.
The key industry sectors we serve include telecoms, utilities, financial services, media, automotive and retail. LBM is a member of the Call Centre Association, IDM and the Direct Marketing Association, and holds a number of prestigious accreditations based on the innovation and implementation of quality programmes.
Strategic objectives
Our strategic objectives revolve around 3 priorities:
- What we do - Intelligent Contact (= Relevant Information + Intelligent Communication)
- How we want to do it - We want to Be the Best in our clients' opinion, the market leader, the go to company
- How we want to do it with clients - We aim to ensure high customer satisfaction through a Managed Accounts service
Learn more about Intelligent Contact
Learn more about LBM's services
Learn more about LBM's clients
Learn more about managed accounts