LBM News
November 2011 - LBM charity partnership with the Royal Manchester Children's Hospital
LBM is proud to announce our new charity partnership with the Royal Manchester Children’s Hospital.
This initiative is designed to raise funds to enable the Hospital to purchase specialist equipment and complete work which is vital to both the patients and their families.
We hope to raise a whopping £40,000 over the next 12 months in order to buy a much needed piece of scanning equipment for the Orthopaedic Department of the Hospital.
The scanner enables the examination of the shape of a child’s back, which is especially important when treating children with scoliosis, without taking x-rays. By eliminating the need for x-rays, the equipment prevents children being exposed to radiation.
The initiative is set to run across our 3 North West sites, so staff can get involved in the diverse fundraising events that are already planned over the coming months!
October 2011 - LBM is shortlisted in Irish Contact Centre Awards
LBM is delighted to be have shortlisted in the 2011 Irish Contact Centre & Shared Services Awards.
The Awards are designed to acknowledge and celebrate the highest standards of excellence, and to showcase the best contact centres and shared services organisations operating in Ireland.
LBM has been shortlisted in the category for Best Quality Measurement Programme.
Head of Quality, Emma Wood commented “This is a fantastic achievement and we are very proud to have been shortlisted in this category. These awards give us the opportunity to shout about some of the exciting things happening within the business and to be recognised for our ability to deliver the best possible service to our clients”.
The winners will be announced at an awards ceremony on Saturday, 19th November in Dublin.
August 2011 - LBM invests £1m to create the next generation contact centre
LBM’s Atlantic Point contact centre in Altrincham has been transformed into a modern, state-of-the-art centre for excellence, thanks to a £1 million investment.
LBM made the significant investment to create a larger and improved workspace environment for their staff, in order to further enhance the service to clients.
The intense period of refurbishment took just five months to complete and involved the expansion into the adjoining unit, as well as modifications to both the interior and exterior of the building.
Employees can now enjoy the relaxation areas, mood lighting and improved workspace seating in a light, spacious and contemporary environment. In addition, the contact centre now benefits from a state-of-the-art Business Improvement Centre, providing a central hub from which project and operational teams can meet to discuss and drive the optimisation of campaign outcomes.
Mark Bates, Chief Executive at LBM, said: “In order to deliver the best possible customer experience and results for our clients, our contact centres have to be attractive and enjoyable places to work, as our biggest asset is the people. This project is one example of the many investments we are currently undertaking to further enhance the services we deliver on behalf of clients.
The feedback from both staff and clients has been outstanding, and I believe this investment will further support the business as we continue to work to improve the service we offer clients.”
May 2011 - LBM Apprentices Achieve Success!
LBM’s Apprentices celebrate after securing permanent positions within the business.
In November 2010, LBM launched its first Apprentice Scheme in partnership with Blackstone Training. Now, due to the success of the 6 month programme, all 5 Apprentices have been successfully employed by LBM.
As well as securing permanent positions with the business, the Apprentices were also eligible to be entered into a £1,000 prize draw offered by Blackstone Training. Three of the Apprentices were put forward for the draw, with Tom Davies the worthy winner on the day.
Business Improvement Director, Vinny Robertson congratulated the Apprentices on their hard work and commitment in achieving a permanent position with LBM. Vinny said “The Apprentice scheme is a great opportunity for LBM to provide young people with the key skills required to work in our fast paced environment.”
Presenting the cheque to Tom was Atlantic Point GM Kev O’Connor. Kev said “LBM is committed to investing in its people, and the Apprentice scheme is one of the many ways in which we continue to do this. Congratulations to all those involved.”
March 2011 - Putting the Customer First
LBM is now a proud member of the ICS (Institute of Customer Services).
The ICS is a professional body that supports the delivery of excellence in customer service across both service and sales operations, of which all of our key clients are members.
The support of the ICS will be integral to our Customer Experience strategy moving forward, supporting us in shaping our business processes to facilitate the delivery of an excellent customer experience.
October 2010 - LBM wins Belfast Top 50 Business Award
LBM is proud to have been awarded the ‘Business Pioneer Award’ at the Sixth Annual Belfast Top 50 Business Awards.
This prestigious event by the Belfast Media Group was held at Stormont on Friday 1st October in celebration of the talented entrepreneurs who are changing the face of business in Northern Ireland, despite the current economic outlook.
There to accept the award on the night was General Manager of LBM Belfast, Patrick Forrester. Patrick commented “We’re delighted both to appear in the Top 50 listing and also to have won the prestigious Pioneer Award. This is another boost for the Belfast site after five years of sustained growth that has resulted in over 700 jobs being created.”
LBM recognises that its success is down to the continual investment in its people. There is a strong focus on staff motivation at all levels, aimed at encouraging and rewarding success. With over 700 advisors studying for NVQ level qualifications and above, LBM’s Belfast based contact centre has a growing pool of talented, forward thinking professionals who are bringing a fresh approach to business.
September 2010 - LBM are Finalists in BCS & Computing IT Industry Awards 2010
LBM is once again delighted to have been selected as a Finalist in this year’s BCS & Computing IT Industry Awards.
The awards are a platform for the entire profession to celebrate best practice, innovation and excellence. They aim to recognise the contribution of individuals, projects, organisations and technologies that have excelled in the use and development of IT in the past 12 months.
LBM has been shortlisted in the prestigious ‘UK IT Achievement of the Year’ category – a fantastic achievement.
David Clarke, CEO for BCS says "Congratulations to all the finalists. They can be proud of their achievements. Their projects and work showcase the professionalism that exists among IT professionals and also highlights the value of IT today and the way it touches so many areas of society."
The winners are announced at a lavish awards ceremony in London on 11th November.
July 2010 - LBM wins Gold in Payroll Giving in Action Awards
LBM is delighted to have been awarded the Gold Standard Payroll Giving in Action Award by HM Government Institute of Fundraising.
The scheme enables employees to arrange to give to any UK charity straight from their gross salary (before tax is deducted).
The Gold awards are in celebration of an organisation’s decision to foster a culture of philanthropy and a commitment to giving in the workplace. As a symbol of excellence, they are awarded to employers in recognition of the difference that their employees have made in relation to generating sustainable income sources for UK charities through Payroll Giving. This is the third consecutive year in which LBM have received this award.
April 2010 - LBM obtain The Ministry of Justice claims management regulation
LBM has recently obtained The Ministry of Justice claims management regulation, the latest addition to their portfolio of accreditations.
This endorsement authorises LBM to provide claims management services in sectors ranging from financial products & services to criminal injuries compensation.
The Compensation Act 2006 provides the statutory framework for the regulation of claims management activities and a wide range of services are covered, including seeking out potential claimants, advising claimants, making representations and carrying out investigations.
This official recognition will give existing and prospective clients the confidence that LBM are being monitored by the Ministry Of Justice and that the assurance that they are adhering to the regulation. The application process involved a rigorous assessment which took several months to achieve and is renewed on an annual basis.
LBM strives to be fully compliant at all times and this is reflected in the breadth of accreditations they hold. LBM are authorised and regulated by the Financial Services Authority and remain committed to TCF values and principles.
Head of Compliance, Khurram Akram: “Compliance is central to everything that we do. At LBM we not only comply with the legislative frameworks but we also comply with the best practice industry standards including Financial Services Authority (FSA) guidelines and the more recent Treating Customers Fairly (TCF) framework. These areas are critical to protecting LBM and our clients.”
LBM is also a member of the Call Centre Association, IDM and the Direct Marketing Association, and holds a number of prestigious accreditations based on the innovation and implementation of quality.
For more information, LBM Direct Marketing Limited can be found on the Authorised Business Search on the Claims Management Regulation website.