Inbound Contact centre Outsourcing
LBM's contact centre outsourcing teams work to completely adopt our client's brand values and culture. We do this in order to ensure their customers are given only the very best experience and service.
Our team of project and business managers are all experts in contact centre management and metrics. With extensive experience in contact centre techniques including first contact calls with potential new clients, through the scoping and pricing process and ongoing management of the account. Their aim is to more than deliver our client's requirements.
Contact Centre Outsourcing Features
- Expertise in data analysis to identify service requirements
- Support in resource-planning and the development of a build plan
- A professional and bespoke recruitment campaign - branded where requested
- A dedicated HR team responsible for the interviewing and selection process
- Access to a highly-skilled IT team to support system integration and connectivity (where required)
- Access to experienced trainers to develop bespoke training materials (where required)
- Ongoing reporting and access to management information/statistics
- A culture and management philosophy which optimises staff engagement levels and maintains a healthy level of staff attrition
Inbound Contact Product Suite Features
- General customer service support
- Product/service support
- Technical IT support
- Account and billing enquiries/transactions
- Complaints/problem-resolution
- Campaign response management
- Sales order processing and tracking
- Data capture and data inputting
Through a blended integration of market-leading technology and services, our inbound contact centre outsourcing team have the ability to provide a virtual extension to your existing contact centre. Our services offer you the ability to set up a contact centre operation quickly and effectively.