Be the Best
Striving to be the best in our clients' eyes is a key part of our business strategy. At LBM, our ultimate goal is for all our clients to regard us as being the best provider of customer contact solutions for their business. For us to achieve this, we need to have the very best people on board who fully embrace our values and continually work towards being the best.
Our internal "Be the Best Awards" recognise employees from all areas of the business who are executing our strategy and go the extra mile to deliver the best possible service for our clients.
Be the Best Award Winners - January 2012
- 1st - Sarah Clayton, SDSA, Bredbury
Nominated by Peter Finch. Sarah has worked on the O2 Inbound campaign for 2 years and was recently promoted to SDSA. She has been developing advisors on the campaign to achieve some outstanding Fizzback results and demonstrates teamwork by always being happy to support her colleagues. Sarah continually comes up with new ideas to improve the campaign and is consistently a top performer - proving it is possible to deliver outstanding results at the same time as delivering a great customer experience.
- 2nd – Caroline Turner, Management Development Trainer, Middleton
Nominated by Anant Parekh. Caroline is involved with the development of employees across all sites. She works tirelessly to ensure development projects within the business are followed through from start to finish and is never too busy to make time for people who need her support.
- 3rd - Abbas Hussain, Data Services Team
Nominated by Hannah Radford. Abbas has been the primary Database Administrator for Vodafone UK, ensuring that all data loads, returns and reporting requirements are met. Abbas spends a great deal of time in our contact centres and regularly offers advice to Client Services and Operations to help improve processes and to enhance our service to the client.
Congratulations also to the other nominees; Vickie Nixon, Claire Convery & Caroline Wills, the Household Management Team, Pauline Chambers and Andrew Platt & Lisa Lancake.